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Nothing in these Terms and Conditions will affect your statutory rights as a consumer.

You may return any Goods purchased from Kaleidoscope within the first 14 days for a full refund. Goods returned after 14 days will be charged shipping fees.

We reserve the right to substitute any item, if necessary, with one of a similar description and value.

"Conditions" means these terms and conditions and the "Special Conditions"; "Online Sales" means sales conducted through the Web site; "Product" means a product displayed for sale on the Web site; "Product Description" means that part of the Web site where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "User Information" means the details provided by you on ordering; "We/us" means KaleidoscopeIOW.co.uk; "Website" means the web site located at KaleidoscopeIOW.co.uk or any subsequent URL which may replace it; "United Kingdom" means England, Wales, Scotland and Northern Ireland and "You" means a user of the Web site.

We will provide you with access to the Web site and the Online Sales in accordance with the following Conditions.

You warrant that:
The User Information which you are required to provide when you order as a User is true, accurate, current and complete in all respects; and
You agree to notify us immediately of any changes to the User Information
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

14 days unconditional Guarantee.

All products are dispatched within 10 working days after receipt of payment. If for any reason we cannot dispatch within that timescale the customer will receive an immediate e-mail advising them of the situation.
Risk in delivery of goods rests with the customer in proving accurate details regarding name and address. We accept no liability once the parcel has been posted. Any queries regarding non receipt or damage to goods must be taken up with Royal Mail. Should you wish to use a courier service please contact Kaleidoscope for relevant costs before placing order.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will not e-mail you in the future unless you have given us your consent. We will not knowingly pass your e-mail address to other trusted traders. The type of information we will collect about you includes: your name address phone number email address. We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions or comments about privacy, you should email us.

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Web site, or the use by any other person accessing the Web site using your User Information.

We reserve the right to:
modify or withdraw, temporarily or permanently, the Web site (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Web site; and/or
change the Conditions from time to time, and your continued use of the Web site (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Web site.

All customer will receive a confirmation e-mail with the full order details. The actual price you will pay in your local currency will be clearly stated at that time. That price will be the same price as you agreed when you ordered from this web site. If the Product you have ordered is not available from stock you will be contacted by e-mail and you will have the option either to wait until the item is available from stock or to cancel your order in accordance with our Cancellation Policy. Which is to make an immediate full refund to the customer with no questions asked.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Web site.

Each Product purchased is sold subject to its Product Description which sets out additional specific terms and conditions related to that Product.
All details, descriptions and prices of Products appearing on the Web site are correct at the time when the relevant information was added. Although we aim to keep the Web site as up to date as possible, the information including Product Descriptions appearing on the Web site at a particular time may not always reflect the position exactly at the moment you place an order.

The total cost of your order is the price of the Products ordered plus Delivery Charges. You will receive an electronic confirmation of our receipt of your order via e-mail. Payment can be made by any of the specified Payment Methods. Payment will be debited and cleared from your account before the despatch of your Product.
If the issuer of your payment refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

We reserve the right to withdraw any Products from the Web site at any time and/or remove, screen or edit any materials or content on the Web site. We may refuse to process a transaction for any reason or refuse service to anyone at any time in our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from the Web site whether or not that Product has been sold; removing, screening or editing any materials or content on the Web site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
By making an offer to buy a Product, you specifically authorize us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, to authenticate your identity and to authorize individual purchase transactions.

Order cancellations may be charged handling or Paypal fees accordingly.

In normal circumstances, consumers will receive a response to their complaint or a resolution within 48 hours. Please e-mail any complaints.

In an attempt to provide increased value to our Users, we may provide links to other web sites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such web sites, including (without limitation) any advertising, products or other materials or services on or available from such web sites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Web site shall remain at all times vested in us or our licensors.

The Web site may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Web site and any transactions conducted on or through the Web site.

While we will use reasonable endeavors to verify the accuracy of any information we place on the Web site, we make no warranties, whether express or implied in relation to its accuracy.
The Web site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Web site, or any transaction that may be conducted on or through the Web site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Web site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Web site.
Notwithstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under English law.

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.